Our payment transactions are secured with SSL encryption, ensuring that your payment information is safely transferred and protected against unauthorized access.
We are there for you. For questions or assistance, reach us via our contact page, by sending an email to order@picfee.com or call +31 85 060 8067 (only during our office hours).
With a 99% chance of receiving a Picfee print in perfect condition, the likelihood of this happening is incredibly low. However, accidents can still occur. All our prints are shipped with insurance, so in the event of damage, you will always receive a replacement free of charge! To expedite this process, we ask you to send an email to order@picfee.com, including a photo of the packaging and a photo of the damage to the print. One of our support specialists will personally contact you within 48 hours to assist you in getting a new copy as quickly as possible.
For orders of up to 10 prints, we will send an invoice/quote. Once this is paid, our print specialists will start working on your print(s) almost immediately. For larger quantities/projects, we also offer the option of 50% upfront and 50% upon completion. This way, we both have clear expectations.
We offer various customization options, including custom sizes, finishes, and branding choices, to meet the specific needs of your business.
At Picfee, we support various aspect ratios, including 1:1, 2:1, 3:1, 4:1, 3:2, 4:3, 5:4, and 16:9. This allows you to express your creative vision in different ways. If your image ratio doesn't align with these standards, no worries. In our user-friendly upload tool, you can easily crop and adjust the desired ratios yourself. This way, you retain complete control over how your images are showcased on Picfee.
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How do I create an account with Picfee as a visitor?
As a visitor you can easily create an account when ordering. When you create an account, you can easily manage all your personal information and have an overview of your favorite images and your purchases.
Is my personal information safe on Picfee?
Yes, we ensure the privacy of your data. Our security measures protect your personal information from unauthorized access.
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What payment options are available on Picfee?
We accept various payment methods, including credit cards, visa cards and PayPal, for a secure and convenient transaction.
How do I place an order on Picfee?
To place an order, navigate to the desired image, choose your preferred material, select the desired dimensions, opt for a suitable finish, and/or add a frame. Follow the simple steps during the checkout process.
Can I modify my order after placing it?
If, after completing the payment, you realize that you have clicked/filled in something incorrectly, please contact us immediately. Often, we can still make adjustments and/or complete your desired order through a separate invoice. Depending on the timing of the order, it may be that we are unable to make changes. In short, it is important to act quickly so that we can still make adjustments.
How do I track the status of my order?
As soon as we are finished with your artwork(s) we will send you an update. Shortly after that, you will receive an email with tracking information once your order is shipped. Use this information to easily track your package.
What should I do if I have forgotten my password?
Go to the login screen and click on 'Forgot Password.' Follow the instructions to set a new password.
How can I contact customer service?
We are there for you. For questions or assistance, reach us via our contact page, by sending an email to order@picfee.com or call +31 85 060 8067 (only during our office hours).
What is the delivery time for my order?
99% of our prints are delivered within 10 business days. However, exact delivery times may vary based on factors such as handmade frames, location, and print size.
Are there discount codes available for my order?
Keep an eye on Picfee.com and/or subscribe to our newsletter for special offers and discount codes which we regularly provide.
Can I add my own watermark to my art?
No, to avoid complications, please upload images without watermarks. Uploading watermarked images may result in removal.